JOHN VOSS COSMETICS - FAQ's

Useful information and Frequently Asked Questions.
If you have any further questions about our products, please contact us via info@johnvosscosmetics.com.

Return

How do I return articles?

Please contact our service team at service@johnvosscosmetics.com before returning goods to our logistics center, quoting your order number.
Please note: For reasons of hygiene, we are not allowed to take back opened packages where the security seal has been broken.

https://johnvosscosmetics.com/en/john-voss-cosmetics-faq-s/return/how-do-i-return-articles

Is the total amount of the order refunded upon return?

If the product has an unbroken seal, is unopened and unused, we will refund the full purchase price. Please understand that we cannot refund opened and used items.

https://johnvosscosmetics.com/en/john-voss-cosmetics-faq-s/return/is-the-total-amount-of-the-order-refunded-upon-return

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