We ship to Germany and within the EU.
In order to help protect the environment, we always try to deliver all the products of an order in one shipment.
The airless dispenser is in a modern outer carton. For environmental reasons we do not use additional Cellophane film around our products. The outer carton is affixed with a small seal and guarantees a brand-new unopened product. We then pack the outer boxes safely in a light package made of recycled cardboard.
Out of appreciation to our customers, all our products are presented very nicely, and it is a pleasure to open our lovingly packed products. JOHN VOSS products can be shipped directly to friends and relatives as gifts.
Depending on which items you order, 90% of our orders are shipped within 24 hours. An important clue is the delivery time display on our product pages. If a product is available and in stock, we expect a delivery time of 2 to 4 working days.
For parcels within Germany we are shipping by DHL.
After shipping, you will receive a tracking number with the shipping confirmation.
Shipping within Germany is free of charge. You can find an overview of shipping costs outside of Germany here.
Note: If you are shipping to an address outside of Germany, we have to charge the applicable VAT to that country.
Yes, the goods are fully insured during shipping!
If you notice any visible damage to the outside of the package, please check immediately to see if goods have been damaged. You can also refuse to accept the goods and contact us for a replacement delivery.