JOHN VOSS COSMETICS - FAQ's

Useful information and Frequently Asked Questions.
If you have any further questions about our products, please contact us via info@johnvosscosmetics.com.

General

Do I have to set up a customer account at JOHN VOSS COSMETICS to be able to order?

A customer account is not required; however, the ordering process is much easier and faster when reordering through a customer account.

https://johnvosscosmetics.com/en/john-voss-cosmetics-faq-s/general/do-i-have-to-set-up-a-customer-account-at-john-voss-cosmetics-to-be-able-to-order

Is my personal data secure

According to the DSGVO, we treat all customer data as strictly confidential.

https://johnvosscosmetics.com/en/john-voss-cosmetics-faq-s/general/is-my-personal-data-secure

I have not received an order confirmation and would like to know if my order was successful?

Please contact our service department at service@johnvosscosmetics.com.

https://johnvosscosmetics.com/en/john-voss-cosmetics-faq-s/general/i-have-not-received-an-order-confirmation-and-would-like-to-know-if-my-order-was-successful

How can I make changes to my customer account?

You can find the overview of your customer data via the link "login" on our website. To access your customer data, you must log in with your password.

https://johnvosscosmetics.com/en/john-voss-cosmetics-faq-s/general/how-can-i-make-changes-to-my-customer-account

Use our contact form to ask us your question to the contact form